You are here

Inspection Summary


Overall summary & rating

Good

Updated 22 February 2018

This inspection was carried out on 23 January 2018 and was unannounced.

St Mary’s Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

St Mary’s Home provides care and support for men and women with learning disabilities, some of whom have physical disabilities and dementia. The home can accommodate up to 40 people. On the day of our visit there were 33 people using the service. The home is situated over four floors. It is located on the High Street in Roehampton and is close to all amenities including shops, cafes and restaurants. The home is managed by The Frances Taylor Foundation which is part of the UK charity the Poor Servants of the Mother of God.

At the last inspection the service was rated Good, at this inspection we found the service remained Good.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We made a recommendation for the service to review their procedures in relation to how people’s emergency epilepsy medicines were managed and stored.

Risk management plans were in place and staff were aware of how to support people if they had an epileptic seizure. The service carried out investigations and took actions as a result of the safeguarding alerts raised. There were suitable recruitment procedures in place to ensure staff’s on going suitability for the role. Staff levels were monitored and increased where needed to provide the necessary support for people. Staff were aware of and used appropriate equipment to provide hygienic care for people. People received their medicines as prescribed and staff stored the medicines safely as required. The service took actions to mitigate the incidents and accidents occurring.

The service followed the Mental Capacity Act (2005) principles to support people to make decision where necessary. However, the records we looked at lacked details and information on how the decisions were made.

The manual handling equipment used was adapted to people’s individual needs. Staff were appropriately trained and the management team had encouraged them to gain a qualification in the care sector. People had their dietary needs met and told us about the choices they made around the meals they wanted to have. The service worked in partnership with healthcare professionals to ensure joined-up care for people. People told us that St. Mary’s Home was their home and felt comfortable living there.

Staff showed a caring attitude in helping people where they needed assistance. People had their dignity and privacy respected. The staff team understood people’s communication needs and helped them to express themselves if they needed support. People had assistance to build and maintain important relationships to them. People made suggestions around the choice of activities provided for them. Staff encouraged people to have control over their lives and access community independently where possible.

People’s care plans were personalised, detailed and reviewed regularly. People had support to write their own care plans. People’s complaints were investigated and responded to as necessary which gave people confidence to raise their concerns if they had any. Relatives were involved in people’s care planning and provided regular feedback for making improvements where necessary.

The management team were passionate in delivering care for people that made them feel dignified and valued. People and their relatives told us the management team was approachable then they needed to tal

Inspection areas

Safe

Good

Updated 22 February 2018

The service remains Good.

Effective

Good

Updated 22 February 2018

The service remains Good.

Caring

Good

Updated 22 February 2018

The service remains Good.

Responsive

Good

Updated 22 February 2018

The service remains Good.

Well-led

Good

Updated 22 February 2018

The service remains Good.