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Inspection Summary


Overall summary & rating

Good

Updated 28 November 2017

Laverstoke Gardens is a residential care home for a maximum of seven people with a learning disability. At the time of the inspection there were six people using the service.

This inspection was unannounced and carried out on 25 October 2017.

At the last inspection the service was rated Good, at this inspection we found the service remained Good.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Adult safeguarding procedures were in place and followed by staff to support people from potential harm and abuse. Staff supported people to manage the risks around their daily living which ensured they were safe to take part in activities of their choice. Fire safety instructions and equipment were available for staff to use in the event of fire. Staffing levels were based on people’s care needs and changed if people required additional support. People received their medicines in line with good practice.

The service ensured that people consented to their care and treatment. Staff knew their responsibilities around the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). People’s nutritional needs were assessed and they had support to meet their dietary needs and requirements. People were supported to access health care professionals who ensured their wellbeing was monitored and maintained. Staff regularly attended training courses to ensure they carried out their roles and responsibilities in line with the services policies and procedures. However, staff were not trained to support people with mental health needs. After discussing this with the registered manager, the mental health training course was booked for staff the next day.

The atmosphere within the service was welcoming and relaxed. People’s views were listened to and support provided was respectful towards the people’s care needs. People were treated with dignity and kindness and staff encouraged people’s privacy. People made choices about the activities and social gatherings they wanted to take part in.

Care plans were in both written and pictorial format which helped people to understand their contents better and get involved in making decisions about their care. Care records were detailed and guided staff in meeting people’s care needs. People and their relatives were supported to raise concerns and complaints. Feedback surveys were sent regularly which ensured that people’s views about the service were collected.

The registered manager provided good leadership at the service and was approachable and responsive to people’s and staff’s needs. Systems were in place to support staff with their responsibilities and the concerns raised were acted on to ensure good care for people. Regular audits were undertaken and looked at all aspects of the service. Where issues were identified, action was taken to make improvements.

Inspection areas

Safe

Good

Updated 28 November 2017

The service remains Good.

Effective

Good

Updated 28 November 2017

The service remains Good.

Caring

Good

Updated 28 November 2017

The service remains Good.

Responsive

Good

Updated 28 November 2017

The service remains Good.

Well-led

Good

Updated 28 November 2017

The service remains Good.