Winsford Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and support choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People were supported by staff who understood their individual needs and preferences. People were supported to choose activities which met their personalised preferences and support needs. People and those important to them were involved in planning and reviewing their care.

At the time of the inspection, the management team were in the process of reviewing and updating people’s care plans and we found there was a varying level of detail and personalisation in the care plans we reviewed. The provider was able to demonstrate the improvements being made and we found the care plans which had been completed clearly evidenced personalisation, including people’s life histories, likes and dislikes and preferences for support.
 

The provider understood the diverse health and care needs of people and their local communities, so care was joined up and supported choice and continuity. The provider worked flexibly and in partnership with other healthcare services to adapt to people’s individual health needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s care plans detailed how they communicated and any aids used to support their communication. We observed staff offering choices and providing information in ways which met people’s individual communication needs and preferences.

The provider made it easy for people to share feedback and ideas or raise complaints about their care and support. Staff involved people in decisions about their care and told them what had changed as a result.

People’s relatives told us they were asked for their feedback regularly and were invited to attend relatives’ meetings and care reviews. People and their relatives told us the management team were approachable and quick to respond to any queries or concerns. One relative told us, “The managers are very lovely and supportive.”
 

The provider made sure people could access the care and support they needed when they needed it. People were supported to attend their health appointments or receive health professionals into the service as and when needed in line with their individual needs.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care and support in response to this.

The provider worked to mitigate barriers to support people to achieve good outcomes including supporting people to regain mobility to remove the barriers to their independence.

The provider had considered how to promote inclusion in activities through removing barriers to engagement. For example, the activity coordinator had personalised and adapted games, exercises and events to ensure everyone could be involved if they wanted to be.
 

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The provider considered people’s future planning including any end of life care wishes as part of their initial assessment of people’s needs and reviewed this information regularly. The provider involved people’s relatives and relevant health professionals to support them in delivering dignified and compassionate end of life care.