Winsford Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and those important to them spoke positively about the support people received and the caring and compassionate attitude of staff. Comments included, “They [staff] are kind, respectful, they treat me lovely,” “Every single one of them are really nice to [person],” “They are lovely, all of the carers are lovely” and, “The people in charge are nice people, they're people who care, they are lovely.”
 

The provider treated people as individuals and made sure people’s care and support met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff understood what was important to people and supported them accordingly. Relatives told us staff knew people well and supported them in line with their individual preferences.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, support and wellbeing.

People were encouraged to make choices about their care, and we observed staff supporting people in a way which promoted their independence. People’s care plans recorded what they were able to do for themselves and what areas they required support with. One person’s relative told us, “They are trying to get [person] to walk again. It’s incredible.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. During the inspection we observed staff acting promptly to ensure people had the support they required without delay.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff told us they felt listened to, supported and valued by the management team. Comments included, “Managers and seniors are very approachable, they listen and provide guidance,” “I feel able to ask questions or raise concerns without feeling judged, which helps me feel more confident in my role” and, “I feel very supported, I can go to them for any issues I have and never feel that I’m not listened to.”