12 February 2014
During a routine inspection
People we spoke with told us that they were involved in decisions about the care and support provided and were very satisfied with the care that they or their relative received. 'I have been involved with everything', 'Excellent they are very professional' and 'Absolutely brilliant they treat my relative with care, sensitivity and understanding'. We saw that care plans considered people's individual circumstances and requirements and risk assessments were conducted to ensure people's safety.
Staff were trained with the necessary skills and knowledge to assist people with medication support and or administration and had access to a programme of training including specialist training relevant to their roles. Appropriate checks were undertaken before staff began work including Disclosure and Barring Service (DBS) checks. There were effective systems in place to assess the quality of the service provided, including spot check audits of care staff at work and satisfaction surveys to establish if the expectations of the service were being met. People we spoke with told us that they had regular interaction with the registered manager and felt confident that any issues or concerns they may have would be appropriately addressed.