The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Rosebank House

Lower Henley Road, Caversham, Reading, Berkshire, RG4 5LE (0118) 946 3316

Provided and run by:
Care UK Limited

All Inspections

24 February 2014

During a routine inspection

We spoke with four patients to find out their opinion of Rosebank House. They were complimentary about the service, comments included, 'You know I would give this place 8, maybe 9 out of 10, overall,' 'I would like to stay here for a long time if not forever,' 'It takes a few years to get used to it here but I would recommend it yes' and 'I like it here.'

We also spoke with an Associate Specialist in Psychiatry, a Community Psychiatric Nurse from a local Community Mental Health team, an Out of Area Placement Reviewing Officer and an Independent Mental Health Act Advocate. All were complimentary about the service.

We were accompanied on our inspection by a specialist advisor in mental health.

We concluded that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

Staff received appropriate training for their professional development. However, we found staff records and other records relevant to the management of the services were not always accurate or fit for purpose. In addition, certain records could not be located promptly when needed.

21 March 2013

During a routine inspection

The people living at Rosebank house said they were happy there and felt well supported. One person said, 'I am very happy, the staff are superb. I have no complaints and food is very good'. Another person said, 'I don't have any complaints, I like sitting outside on the patio, it's peaceful'.

People's care and support plans showed that they were involved in assessing their needs and making decisions about the care and support they needed. Each person was encouraged to set their own goals and many of the people using the service aimed to live independently in the community. Individual plans and risk assessments were reviewed regularly and involved the multidisciplinary team.

People using the service told us that they felt safe and there were plenty of activities that they could choose to take part in, including going to work in a local factory. People whose movements were not restricted said they could go out when they wanted to and some people went to work during the day. We saw that the premises were well maintained and the service promoted involvement of the people using it.

We saw that there were enough suitably trained and experienced staff to meet the needs of people using the service.

The service had various methods that were used to ensure the quality of the care was assessed and monitored. Meetings, reviews and audits were in place and records were available.

12 January 2011

During a routine inspection

Patients told us they were happy with the care and treatment they received at Rosebank House. They said that staff were helpful and kind and there were enough staff on duty. Patients told us that they knew what was in their care plans and had agreed to these. They said that staff involved them fully in planning their care and they understood the care and treatment options offered to them.

Patients told us that staff respected them and treated them as individuals. They said that their independence was promoted. They said that they trusted the staff and felt safe at the home. Patients also told us that they had the opportunity to say how the home was run and staff listened to them. Patients told us that the food was good and there was plenty of choice. They said they are asked what they would like to see on the menu at the weekly house meetings. They told us that they also have the opportunity of cooking for themselves and can cook their favourite foods.

Patients told us that the home was warm and comfortable. They said that they have nice rooms and sufficient privacy. They told us that they good range of activities available to them. They said that they use community facilities such as swimming pools, bowling alleys, cinemas, restaurants and sports centres. Some patients whose movements were not restricted under said they can go out when they want to.

Mental Health Act Commissioner reports

Each year, we visit all NHS trusts and independent providers who care for people whose rights are restricted under the Mental Health Act to monitor the care they provide and check that patients' rights are met. Immediate concerns raised by patients on those visits are discussed, if appropriate, with hospital staff.

Our Mental Health Act Commissioners may carry out a number of visits to each provider over a 12-month period, during which they talk to detained patients, staff and managers about how services are provided. In the past, we summarised themes from the visits and published an annual statement followed by the provider's response where applicable. We are looking at different ways to indicate the outcomes of our monitoring in the future.