The Care Quality Commission
  • Care Home
  • Care home

Archived: Ogilvy Court

13-23 The Drive, Wembley Park, London, HA9 9EF (020) 8908 5311

Provided and run by:
Care UK Limited

Important: The provider of this service changed. See new profile

All Inspections

3 December 2013

During an inspection in response to concerns

We assessed this outcome because we had been notified of a medication error at the service in October 2013. The service informed us that they had taken appropriate action, and that the person involved had not been harmed by this error. We assessed the information provided by the service and visited the service on 03 December 2013 to check whether the provider had effective and appropriate arrangements in place to manage medicines to protect people from harm.

As most of the people at the service were unable to provide information to us about how their medicines were managed, we assessed this outcome by reviewing medicines records, medicines supplies and storage, training for staff who give medicines, reviewing medicines audits to check whether there had been any further errors, and speaking with staff and the home manager.

We found that there had been no further errors. The error notified to us was made by one member of staff, appropriate action had been taken regarding the medication error, and the provider had safe and effective arrangements in place to manage medicines.

4 November 2013

During a routine inspection

During the inspection we spoke with nineteen people who used the service, three visitors, a general practitioner (GP), ten staff including care workers and nursing staff, deputy manager and the registered manager. Some people who used the service were not able to tell us their views of the service but were able to respond to questions that we asked by gestures or by providing 'yes' or 'no' answers.

People who used the service told us that the staff were kind and treated them well. People told us that they were involved in decisions about their care. Some people told us that there was not enough to do.

People who used the service had a plan of care that included up to date information about the individual support and care they needed. People's health, safety and welfare were protected as they received the advice and treatment that they needed from a range of healthcare and social care professionals.

The home was clean and there were systems in place to prevent the spread of infection.

Staff received the training and support that they needed to provide people with the care and support that they needed. Staff interacted with people who used the service in a respectful and sensitive manner.

People knew how to make a complaint. Complaints were responded to appropriately.

18 February 2013

During an inspection looking at part of the service

We carried out this unannounced inspection to check if the provider had complied with a compliance action from an inspection of the service on the 26th November 2012. We spoke to some people using the service but on this occasion the focus was on talking to staff and checking records to make a judgement as to whether the provider was meeting Outcome 21 Care and welfare of people who use services and was compliant with Regulation 21 (HSCA 2008 Regulated Activities) Regulations 2010.

At this inspection we found that the provider had taken proper steps to ensure that appropriate information and accurate records were in place to ensure that people were protected against the risks of unsafe or inappropriate care and treatment.

26 November 2012

During a routine inspection

People told us they received the care they needed and wanted and were positive about the staff that supported them. People approached staff without hesitation and staff supported people in a friendly, sensitive and professional manner. Staff knew about their roles and responsibilities in meeting the needs of people who use the service. Some people communicated by facial expressions, gestures and signs as well as by speaking. Staff had a good understanding of the varied communication needs of people living in the home.

Each person had a written plan of care. People's preferences were considered in relation to the care and support that they received, and people received treatment and advice from a variety of health and social care professionals. However, we found some inaccurate records with regard to the care and treatment of some people.

People told us they made decisions about their lives. We saw people make a number of choices. We saw people took part in a range of leisure activities. People's independence and skills were promoted and supported by staff.

People told us they felt safe and knew who to talk to if they had any worries or concerns.

Visitors confirmed that they were satisfied with the service that their relative's received at Ogilvy Court.

25 January 2012

During a routine inspection

During our visit to Ogilvy Court on the 25th January 2012, we spent most of the time talking to people using the service to gain their views about what it was like living in the home. Some people due to their varied health and communication needs had difficulty in speaking to us but they gestured, nodded or shook their head when they answered our questions. We also spoke to several visitors, a doctor, nurses and care staff.

People told us they liked their bedrooms, felt safe and knew who to talk to if they had any worries or concerns. People confirmed they were listened to, had their needs met, and had the opportunity to participate in a number of activities of their choice. They told us they were given the care and support they wanted and needed, and they received treatment and advice from health and social care professionals.

During our visit people showed signs of 'well being'. People were well dressed; they smiled, laughed, talked with other people using the service and approached staff without hesitation.

We saw that the home had systems in place to monitor the quality of the service provided to people. The registered manager responded promptly to issues found during our visit. It was evident from talking with the manager and from the action taken by him following our visit that the manager was very motivated and keen to develop and make improvements to the service in response to feedback from people.

We received several very positive comments about the home from visitors, and a health professional told us that there was very good communication with the home about people's needs and changing needs.

Staff told us they enjoyed their job supporting and caring for people at Ogilvy Court. They confirmed there was good teamwork and they felt well supported by management staff, and received the training that they needed to carry out their role and responsibilities.