Residents told us that they felt safe and that they were well supported by staff. Talking about the food they said, 'Yes the foods not bad, it's ok better than in the hospital anyway'; another resident told us, 'I like the food we get here, I don't have any complaints about it'.
People said they thought there were enough staff and said they saw their key worker regularly. Some people attended the monthly house meetings and the weekly coffee meetings although these were not well attended. People said they kept their room clean and the home was kept in good condition. We received mixed comments about the food with some people saying the food was very good, met their cultural and religious needs and preferences and said they were encouraged to eat foods that helped them maintain a healthy life. Other people said they prefered to do their own cooking. This was useful as part of their preparation for more independent living with staff available to support them with budgeting if required.
One person told us they kept in contact with friends, which was important to them. Some people said that they saw their family.
Staff said they had good access to training and support through the company and the manager that helped them carry out their role. Staff said they worked well with individuals and local health and social care professionals to ensure people got the treatment and support they needed.
People told us that staff treated them respectfully. Feedback included 'all nice people', 'nice enough towards me', 'they're alright ' friendly' and 'polite'.
Feedback about the food included 'it's average', 'nice', 'decent food' and 'there is good food being served here'.
All of the people we spoke to felt able to voice any concerns or complaints they may have. Comments included 'I feel able to talk to the staff', 'I would talk to the manager' and 'I'll go and knock on the (office) door'.
Issues raised by individuals included having a more accessible covered outside area for smoking and getting their en-suite shower repaired.