We carried out a review of the data available to us about Oasis Care Milton Keynes on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oasis Care Milton Keynes, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 26 people were receiving support with personal care.
People’s experience of using this service and what we found
People receiving care and support felt it was delivered safely by staff they felt safe with. Systems and processes were in place to support people’s safety. Recruitment procedures ensured that people were only supported by staff who were suitable to do so. There was a consistent and stable staff team and people told us their care staff were reliable, punctual and they usually saw the same staff.
People received the support they required with their medicines. Staff worked consistently within the provider’s policy and procedure for infection prevention and control.
People had their needs assessed and reviewed as required. People’s health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback we received confirmed people were supported respectfully and with dignity, they had their independence promoted and were able to develop good relationships with staff members.
Complaints procedures were in place and staff told people how to use them. The provider's systems and processes monitored the quality of the service being provided. People’s views and were sought through surveys, which were analysed and used to identify where improvements were needed.
The management team ensured that checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Staff felt well supported and valued. Information was shared with staff to support in the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 13 November 2022 and this is the first inspection.
Why we inspected
This was a planned inspection following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.