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Nethermoor House Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 9 February 2021

Nethermoor House provides accommodation and personal care to a maximum of 19 older people. At the time of our visit 12 people lived at the home. Some of those people lived with dementia.

We found the following examples of good practice.

¿ On arrival at the home, visitors were screened for symptoms of Covid-19 to ensure their visit could take place safely and in line with current guidance.

¿ People had been supported to maintain links with other people in their community during the pandemic. For example, people had judged a Christmas card competition which had been entered by local school children.

¿ In response to people’s feedback a visiting pod was being created. The pod was partitioned by a clear perspex screen and people could talk to each other whilst in the pod using telephones. This meant people and their visitors would be able to see and hear each other whilst socially distancing.

¿ The staff team had used creative ways to help people understand Covid-19 and why staff needed to wear masks. This had including giving people masks to feel and to try on.

¿ Cleaning schedules had been increased and the registered manager completed competency assessments of staff hand washing practices. This ensured staff washed their hands effectively and were working in-line with the provider's infection control policy.

¿ The nominated individual had sent gifts to staff to say thank you for their dedication and hard work. The registered manager had received a hamper and a ‘manager’s award’ which had made them feel appreciated and valued. Staff rates of pay had also been increased.

Inspection areas

Safe

Requires improvement

Updated 9 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 9 February 2021

Caring

Good

Updated 9 February 2021

Responsive

Good

Updated 9 February 2021

Well-led

Requires improvement

Updated 9 February 2021