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Nethermoor House Requires improvement

All reports

Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 16 January 2013
Inspection Report published 16 January 2013 PDF


Inspection carried out on 17 December 2012

During a routine inspection

During our inspection we spoke with the registered manager, staff, relatives and a visiting professional.

People we spoke with were positive about the service.

One person told us, �The staff are very nice here�.

Another person told us, �The staff are good. We get to go on outings and have entertainers come in�.

Staff we spoke with told us they had appropriate induction training to undertake their work competently and had a good level of support from the management team.

We looked at five key outcomes to establish whether people were involved and participated in the service they received; whether care was provided appropriately; whether the home could adequately ensure people�s safety; whether requirements relating to workers were effectively implemented and whether there was a system for ensuring ongoing quality assurance within the home.

Nethermoor House was compliant in four outcome areas.

We found that the provider was non compliant in outcome 16. We found that not all systems in place were effective in assessing and monitoring the quality of service provision.

In this report the name of one of the registered managers appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time of our inspection. We have asked the provider to submit a notification to cancel their registration.