Archived: The Fitzgerald Clinic

Patients told us "Brilliant. I have confidence because she is a doctor. There was no pressure to receive a treatment and I was fully informed - all the pros and cons"; "It was exactly as she said it would be" and "The web site is good. She was professional, kind and puts you at your ease."

People told us that they had the information they needed and were fully informed about the procedure prior to treatment. People were happy with the treatments and each stage of a patient's visit was documented for patient safety.

Where it was necessary and in a person's best interest to inform other agencies (such as GP) of a concern or information, this was done. Where a person was not vulnerable and refused consent for information to be shared, it was not shared. This showed that people's privacy and dignity were upheld.

Equipment was kept in good working order and maintained for safety.

There were effective systems to regularly assess and monitor the quality of service that people received. For example, patient views were sought and taken into account and results from the treatments were audited and taken into account. The practitioner ensured that she maintained continuing professional development through training events and conferences.

The provider records people's consent to treatment in their care records. Care records are maintained about every visit to the clinic and the outcomes for the person receiving treatment. People are protected from abuse as the provider refuses to treat people who are not confident about undertaking treatment.

The provider obtains, stores and administers medicines in a way that safeguards people using the service. Complaints are dealt with in a timely manner and the provider seeks to ensure a positive outcome for people using the clinic.