Northgate Health Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination. This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

The service met people’s needs, and staff treated people equally and without discrimination.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

We saw the practice worked in partnership with other services to meet the needs of its patient population. The practice had tailored its services to meet the diverse needs of its community, for example, building relationships with community groups to promote the take-up of screening programmes.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The practice website had translation functions enabling the information to be available to patients in many languages. Information could be shared with patients via email, text and phone call. Translation services were available.

The service facilitated patient feedback and complaints. Patients reported feeling listened to in feedback. 99% of respondents to the 2026 GP National Survey said the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment, compared with 87% nationally.

There was a complaints process and learning from complaints was evident.

The service made sure that people could access the care, support and treatment they needed.

We identified 83% of respondents to the 2026 GP National Survey said they found it easy to get through to this GP practice by phone compared to 56% locally and 57% nationally. 55% found it easy to contact this GP practice using their website, compared to 58% nationally.

Staff and leaders considered information about people who are most likely to experience inequality in experience or outcomes. Consideration was given to the needs of people with a disability, such as longer appointments.

The provider had processes to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people. Staff used appropriate systems to capture and review feedback from people using the service, including those who did not speak English.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.