Northgate Health Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

The service involved people in their care and treated them with compassion, kindness, dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from patients suggested staff treated people with kindness, empathy and respected their privacy and dignity. Arrangements were in place to promote patients’ privacy. National GP Patient Survey data reflected people felt listened to and were treated with kindness. In the 2026 national survey 99% of patients said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, compared with the national result of 86%.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s preferences, and where necessary, any protected characteristics.

The service promoted people’s independence and provided choice in treatment and care. Staff helped patients and their carers to access advocacy and community-based services.

The service listened to and understood people’s needs, views and wishes.

There was a system for appointment triage that ensured people with immediate needs had access to services. Staff we spoke with knew the process for referral to emergency support, including mental health crisis teams. In the GP National Survey 2026, 92% of respondents knew what the next step would be after contacting their GP practice compared to 84% nationally.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff we spoke with felt supported and valued by leadership. They told us that they could obtain professional development in partnership with leaders, where there was mutual benefit to obtaining specific training.