During an assessment under our new approach
Date of Assessment: 28 September to 29 September. Northgate Health Centre is a GP practice and delivers service to 12,500 under a contract held with NHS England. The National General Practice Profiles states that there is low deprivation among the patient population. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. The practice population is comprised of 75% white and 13% Asian backgrounds, with 8% other ethnic minority backgrounds. The practice operated from purpose built shared premises in Oxford city centre. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Our inspection findings identified:
Safe
The practice operated systems and processes to protect people from avoidable harm. There were effective safeguarding processes in place. Premises and equipment were maintained and hygienic. Medicines were managed effectively.
Effective
Patients received care that met national clinical standards. People’s individual needs were considered and used in the planning of their care. Consent was sought prior to receiving care. Quality assurance processes identified areas for improvement in care.
Caring
The service involved people in their care and treated them with compassion, kindness, dignity and respect.
Responsive
The service met people’s needs, and staff treated people equally and without discrimination.
Well-led
The leadership, management and governance assured person-centred care that was monitored, and quality improvements were made when necessary. Staff were supported and were involved in the running of the practice. Risk was identified and managed where necessary.
This is the first inspection for this service since its registration with CQC. The service has been rated as Good.