15 November 2012
During a routine inspection
The overall feedback was highly complimentary about the care and services provided and told us that people benefitted from a well-organised and reliable service.
People told us they had regular carers and the majority were kept informed if there was a change. Comments included, 'everyone who has been has been nice', 'they are very kind and gentle' and' a good agency, my carer is lovely and will do anything for me.' One person spoke about their regular carer and said 'X is very good, ever so nice to me'.
People told us that the agency keeps in touch with them on a regular basis and that they were involved in all aspects of their care. They said they could voice their concerns and had confidence that any complaints would be dealt with.
People felt staff were caring and treated them with dignity and respect. One person said, "They are gentle with you."
We found there were effective systems in place to monitor the quality of the service provided. Staff told us that they felt well supported and received appropriate training to meet people's needs.