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Beechwood Care Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 31 July 2020

About the service

Beechwood Care Home provides accommodation with personal and or nursing care for up to 60 people aged 65 and over some of whom may be living with dementia. At the time of the inspection 37 people were receiving support. People living on the ground floor of the service receive residential care and those living on the first floor receive nursing care.

People’s experience of using this service and what we found

People have benefited from the improvements made since the last inspection. Their staff were more organised and confident. Their was a positive culture in the staff team where they felt confident to speak up and knew they would be listened to. Staff were appreciative of the support they received.

People lived in a cleaner environment. People were safer because the leadership of the staff team had led to significant changes to care plans, risk management and staff knowledge about the people they support. People and their families were listened to and involved in their care.

A positive recruitment process had led to a reduction in the use of agency workers. People were therefore supported by a consistent group of staff who knew them. This had enabled positive relationships to develop. One relative told us, “The staff are brilliant and picked up on my family members personality. They like to joke and kid.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and provider had a clear picture of where improvements were still required to embed the systems of monitoring people’s health and wellbeing and around the medicines system. There was a positive approach to continuous improvement in the staff team and where required staff were challenged about their performance appropriately.

The leadership of the service has improved since the last inspection and this has impacted on both safety and quality of the service people received.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was inadequate (published 28 October 2019) and there were multiple breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we did not inspect all key questions. We found improvements had been made regarding the breaches of regulation noted in the safe and well-led key questions and the provider was no longer in breach of regulations in these areas.

This service has been in Special Measures since October 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

We carried out an unannounced comprehensive inspection of this service in August 2019. Breaches of legal requirements were found.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions of safe and well-led. Breaches contained in the last report found in the effective and responsive key questions have not been reviewed at this inspection and remain as a breach of legal requirement.

The ratings from the previous comprehensive inspection for those key questions were not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from inadequate to requires improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bee

Inspection areas

Safe

Requires improvement

Updated 31 July 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 31 July 2020

Caring

Requires improvement

Updated 31 July 2020

Responsive

Requires improvement

Updated 31 July 2020

Well-led

Requires improvement

Updated 31 July 2020

The service was well-led.

Details are in our well-led findings below.