10 and 15 July 2015
During a routine inspection
We carried out this announced inspection between 10 July 2015 and 10 August 2015. The provider was first registered to provide personal care to people in their own homes in June 2014.
Bay Home Care provides personal care and support to adults living in their own homes. The agency is based in South Cumbria and provides support to people in Grange over Sands and the surrounding areas. Services offered by the agency include personal care, shopping, housework and preparing meals. When we carried out this inspection the agency was providing support to 24 people.
The service provided support to people who arranged and paid for their own care.
There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received a high quality of care that met their needs and promoted their independence. They received support from a small team of staff who they knew and who understood the support they required. People were treated with kindness and respect and liked the staff who visited their homes. There were enough staff to provide the care people required. The staff had completed training to ensure they had the skills to provide the support individuals needed.
People were safe receiving care from this service. The care staff knew how to identify and report concerns about a person’s safety. Safe systems were used when new staff were employed to check that they were suitable to work in people’s homes. This helped to protect people from the risk of abuse.
People’s rights were protected. They were included in agreeing to the support they received and were asked for the views about the service. The registered manager was knowledgeable about the Mental Capacity Act 2005 and about their responsibility to protect the rights of people who could not make important decisions about their lives.
This was a small service that had been established in response to a need for a local service that could support people in rural areas around Grange over Sands. The managers of the agency were also the owners and were well known by people who used the service. The managers worked delivering care and maintained a good oversight of the quality of the service.