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Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

About the service:

Manor Park Nursing Home is a care home with nursing. It provides nursing and personal care for up to 43 people who are living with dementia. At the time of our inspection 39 people were living in the care home. Building works are currently being undertaken in the grounds, with plans to add a further 20 bedrooms to the home.

What life is like for people using this service:

People were protected because staff were safely recruited. Sufficient checks were completed before staff started in post.

People received personal and nursing care from staff who were well trained and sufficiently supported in their roles.

Risk assessments and risk management plans were in place to make sure people received the care they needed and actions were taken when conditions changed.

Relatives told us they were confident that staff supported people to make sure personal care needs were met.

Quality assurance systems were in place, and when shortfalls were identified, actions were promptly taken.

The registered manager understood their responsibilities for sending notifications to CQC.

The service met the characteristics of Good in the two key questions we inspected. Therefore, our overall rating for the service after this inspection remained Good.

More information is in detailed findings below.

Rating at last inspection:

Good (report published in September 2018).

Why we inspected:

This was a focused inspection, undertaken in response to concerns we had received about the service. We had received two recent safeguarding concerns. One related to the care a person received before they were admitted to hospital and the other related to a person admitted to hospital with a pressure ulcer. The concerns were, later, not substantiated. We had also received a recent notification from the care home about another person who had acquired pressure ulcers.

Follow up:

We will continue to monitor information received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 9 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 8 September 2017

The service was effective.

The service complied with the requirements of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards; some improvement was required in relation to best interest decision records.

People received enough to eat and drink. People’s fluid and food intake was monitored and appropriate action taken if people lost weight. People’s individual health needs were met.

Staff were provided with training and support to ensure they were able to provide people with the care they required.

People’s healthcare needs were met and support and guidance was obtained from other healthcare professionals when required.

Caring

Good

Updated 8 September 2017

The service was caring.

Staff were kind and caring to people who used the service. Staff knew people’s preferences well.

People and their relatives felt involved in the care and able to raise any issues with staff or the registered manager.

Staff knew how to treat people with respect and dignity as well as promote their independence.

Responsive

Good

Updated 8 September 2017

The service was responsive.

People and their relatives were involved in planning their care and supported to receive the care they needed.

People and relatives knew how to make a complaint and said they were supported to make their views known. The provider had a complaints procedure in place that was accessible.

Well-led

Good

Updated 9 May 2019

The service was well-led.

Details are in our Well-Led findings below.