The Care Quality Commission

Archived: Alpine Care Home

10 Bradbourne Park Road, Sevenoaks, Kent, TN13 3LH (01732) 455537

Provided and run by:
Alpine Care Home

Important: The provider of this service changed. See new profile

All Inspections

5 March 2012

During an inspection looking at part of the service

This visit was to follow up the findings from our previous visit in September 2011, and was carried out by two Inspectors over two hours. The purpose of the visit was to assess if action had been taken in regards to concerns which had been highlighted at the last visit. We did not spend time specifically talking with people living in the home at this visit, as it was not needful for our assessments. However, we chatted briefly with three people; and saw others being assisted by the care staff. We saw that people were calm and generally relaxed. We were able to view the lounge from the office area where we were looking at paperwork, and saw that there was at least one staff member at any one time overseeing people's care during the time we were in the office.

We saw that staff were gentle, friendly and polite to people living in the home, and explained things to them before commencing any practical care needs.

20 September 2011

During a routine inspection

During the course of the visit we talked with six people living in the home. We met some others who were unable to hold clear conversations due to having dementia. We also talked with three visitors and six staff members.

People who were living in the home and who were able to speak clearly shared comments such as:

'I enjoy the entertainment, especially when we have singing and when the PAT dogs come in.'

'I like to sit where it's quiet.'

'I don't think there are as many staff as there used to be. We have to wait for things longer sometimes.'

'The food is good, we always get a choice.'

'It's helpful being here and able to mix with other people instead of being on my own.'

'I am getting on fine here. I am looked after very well. I like my bedroom.'