Tapton Grove

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. At this inspection, people and their relatives told us they were treated well. One person told us, “I feel listened to. We have had lots of changes since I first moved into the home. The current staff are fantastic and very approachable.” A relative told us, “The staff genuinely care for [family member]”. We observed staff to know people well during our visit and staff spoke passionately about the importance of building relationships with people. We found the provider had made improvements to the way people’s personal information was stored since our last inspection. At this inspection, we saw that people’s right to confidentiality was being maintained.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans provided staff with information on people’s life histories, preferences and relationships that were important to them. People told us staff were knowledgeable on their needs and preferences. We also found detailed guidance in place to support staff in meeting the needs of people with protected characteristics. This information helped ensure staff understood the considerations required to provide sensitive, respectful and person-centred care.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. At this inspection we found the provider had taken action to address the concerns identified previously around independence, choice, and people’s understanding of their rights. People now told us they felt supported to make decisions about their care, treatment and wellbeing, and we saw improvements in how this was reflected in care documentation. Records were clearer, and there was evidence that staff were supporting people to exercise choice and maintain control over aspects of their daily lives. People continued to be supported to maintain relationships with those important to them, and the provider had strengthened its approach to assessing and managing risks associated with visits and time spent in the community. This helped ensure people’s freedoms were promoted safely and in line with their individual needs. Access to activities and the local community had also improved. Previously, staffing challenges had led to delays or cancellations, however, the provider had reviewed activity provision and introduced measures to increase consistency and staff availability.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. At this inspection we found the provider had made improvements in how they listened to and understood people’s needs, views and wishes. People and staff told us that the introduction of more consistent staffing had helped staff build stronger relationships with people. One person told us, “I feel the staff seem to know what they are doing, they know me well enough to support me with my preferences and needs”. We observed staff to be alert to people’s needs throughout our inspection and provide support to people in a timely manner.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. At this inspection we found improvements had been made to ensure people received safe, effective and person‑centred care. Staff told us morale had improved due to more stable staffing. Systems were in place for staff to receive both group and one‑to‑one supervision sessions, giving them regular opportunities to reflect on practice, raise concerns and contribute to service improvements. Some staff told us management were not always visible within the service, although they acknowledged this had improved compared to the previous inspection. Overall, these changes created a more positive working environment and enabled staff to provide more consistent and person-centred care.