6, 7 April 2011
During a routine inspection
Service users told us that they felt safe at the home and that staff' are very kind'.
People told us that the food was 'excellent' and that there was plenty to eat at times that suited them. There was assistance for them to maintain their personal hygiene and that their privacy and dignity was respected. People told us that their rooms were warm and comfortable.
Overall people had positive comments to make about the home and we found that the majority of the essential standards were met. We had some minor concerns about some of the things we noticed when we visited. These were about the level of activities the service users experience outside of the home, the positioning of the call system in the lounge and the current system for making complaints in the home.