• Care Home
  • Care home

Westbank Care Home

Overall: Good

64 Sevenoaks Road, Borough Green, Sevenoaks, Kent, TN15 8AP (01732) 780066

Provided and run by:
New Century Care (Borough Green) Limited

Latest inspection summary

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Background to this inspection

Updated 15 January 2020

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This comprehensive inspection was carried out over one day by two inspectors.

Service and service type:

Westbank is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did before inspection:

We reviewed information we had received about the service since the last inspection. This included statutory notifications sent to us by the registered manager about events that had occurred at the service. A notification is information about important events which the provider is required to tell us about by law.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all this information to plan our inspection.

During the inspection:

We spoke with ten people who use the service, four relatives and nine members of staff, including the registered manager, nurses, senior care workers, care workers and the maintenance person.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included four people’s care records and medication records. We looked at two staff files in relation to recruitment and staff training. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection:

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We sought feedback from local authority social workers about their experiences of the service.

Overall inspection


Updated 15 January 2020

About the service:

Westbank Care Home provides accommodation along with nursing and personal care for up to 40 older people, some of whom were living with dementia. Accommodation is provided over one floor in a large purpose-built building located in a residential area. At the time of the inspection there were 34 people living at the home. People had access to a large communal lounge, dining room and beautiful gardens to enjoy.

People’s experience of using this service:

Whilst the registered manager had created an open and positive culture and knew people well, further work is required to improve person-centred care to ensure people’s history, likes and dislikes are recorded. Activities needed to be further embedded to ensure that they were available to everyone living at the home and that people who chose to spend time alone were not at risk of social isolation. Further work was needed to improve the environment for people living with dementia, to enable them to live as independently as possible and ensure staff had access to the right training in dementia to support people.

A relative told us, “I think this is a happy place to be and I am very content with the way mum is treated and looked after. We are happy with the building and environment. The gardens are beautiful. It’s like walking into a hotel and it ticks all the boxes.”

People told us they felt safe and knew who to contact if they had any concerns. Systems supported people to stay safe and reduced the risks to them. Staff knew how to recognise signs of abuse and what action to take to keep people safe. There was enough staff to support people safely and the registered manager had safe recruitment procedures and processes in place.

Staff were trained in administering medicines. People knew what their medication was for and told us they felt reassured by the support with their medicines. People were protected by the prevention and control of infection. Staff wore gloves and aprons when supporting people.

People were supported to maintain their health and had support to access health care services when they needed to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received kind and compassionate care. People and relatives told us staff treated them with kindness and we observed friendly interactions throughout the inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (report published on 3 July 2017).

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission (CQC) scheduling guidelines for adult social care.

Follow up: We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule for those services rated Good.