Bradley Apartments

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff were observed to be kind and caring. Staff knew how to comfort people if they were anxious and understood people’s communication needs. A staff member explained, “Over time, we have been able to understand want they [people] want by spending time with them. For example they will bring us their shoes which means they want to go out.”

Positive relationships had developed between people and staff. Relatives commented, “The staff are very kind and caring.”

Staff treated people as individuals and tailored their care and support to meet their needs and preferences. They took account of people’s abilities and needs and considered their unique backgrounds and protected characteristics when planning and providing care.

People were able to access a range of activities and the community. People told us they went out for meals, discos and shopping and they had access to a specialist centre to complete a range of activities. People had access to the providers car, mini-bus or public transport to access these. Staff were able to identify what people liked to do as part of their activities and how to support them safely.

We observed staff supporting people in line with their preferences. Staff adapted their communication and support to meet people’s personalised needs.

People’s views and opinions were respected throughout the service. Support plans contained information about people’s preferences for staff to support them in the way they wished.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have choice and control over their own care. Staff provided people with information in ways they could understand to support and encourage independent decision making. Staff explained, “We give them [people] choices and let them make the decision.” People were encouraged and supported to remain as independent as possible. People were supported with meal preparation, cooking and cleaning their own bedroom.

A relative commented, “Because of the severity of autism they [family member] may never be able to be independent. I was gob smacked the last time I saw them, they wanted the TV on, they got the remote control and put it on. A simple thing, I never dreamt of them [family member] being able to do.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff listened to people’s needs and wishes and responded to people in the moment to minimise any discomfort. Where people did not communicate using words, we observed staff supporting people in a caring and compassionate way, anticipating their needs and acting promptly to ensure people had the support they required and were not distressed. A staff member explained “They [person] will put their hand in their mouth. We will then know something is wrong and try and solve it.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider cared about and promoted the wellbeing of their staff. Staff told us they felt valued and supported. Staff said they felt listened to and told us managers were open and approachable. Comments included, “The registered manager is always there for support and is easy to talk to,” and “Yes, we do get support. The offices are always open we can go and get help,” and “They [management team] are big on staff wellbeing. Everyone cares.”

Bradley Apartments and the organisation had a freedom to speak up champion and a freedom to speak up guardian. Information was provided to the staff for this.