We found that staff were appropriately trained and monitored to provide a safe and effective service. The provider had effective systems to monitor the quality of the service which included regular reviews of the care and support people received, and checks on their satisfaction of the service.
People we spoke with felt involved in planning their care package. People were visited in their home before care was provided and an assessment of their needs and an assessment of risks was carried out.
We looked at nine care plans. We saw that these were fully completed and contained personal details, care assessments, times of care visits, risk assessments, care plans and care worker visit reports. The care needs of the individual were clearly identified in the care plan.
that they were receiving from Care UK. They told us that the staff were friendly and cheerful and were always polite and respectful when supporting people.