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Archived: Ace Care Professionals Limited Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary

Overall summary & rating


Updated 16 June 2016

The inspection took place on 5 and 6 May 2016 and was announced. Ace Care Professionals is a domiciliary care service that provides a personal care to people living in their own home. On the day of the inspection 23 people were supported by the service with their personal care and support needs.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During our inspection we observed staff within the office who were friendly and relaxed and there was a calm and pleasant atmosphere. Information we requested was supplied promptly, records were clear, easy to follow and detailed. People, those who matter to them and staff all spoke positively about the service. Comments included, “They are very reliable”, “Staff are very caring, they do everything I need” and “Cannot praise them enough”.

People valued their relationships with staff. People said they felt well cared for and that they mattered. One person said, “I look forward to their visits”.

People were supported by staff who encouraged them to remain as independent as possible. Staff had a good appreciation and understanding of how to respect people’s privacy and dignity.

People told us they felt safe. Staff had undertaken training on safeguarding adults from abuse and put their knowledge into practice. Where staff had raised alerts the service managed the concerns promptly and where required, conducted thorough investigations to protect people. People were protected by the service’s safe recruitment practices. Staff underwent the necessary checks which determined they were suitable to work with vulnerable adults before they started their employment.

People were supported to take their medicines by staff that were appropriately trained. People were supported by staff teams that received training that reflected their individual needs and supported how they wanted and needed to receive their care and support. Staff put their training into practice and delivered good care.

People and those who mattered to them were involved in identifying their needs and how they would like to be supported. People’s preferences were sought and respected and staff provided consistent personalised care and support. Staff responded quickly to people’s change in needs.

People’s risks were anticipated, identified and monitored. Staff managed risk effectively and actively supported people’s personal decisions. This ensured that people had control and independence in their lives. Risks were regularly reviewed and updated promptly following any changes in need.

People knew how to raise concerns and make complaints. People and their relatives who had raised concerns confirmed they had been dealt with promptly and satisfactorily.

Staff described the management to be very open, supportive and approachable. Staff talked about their jobs in a strong positive manner, and were highly motivated.

There were effective quality assurance systems in place. Action was taken to address areas where practice could be improved and as a result, changes had been made to help ensure the service moved forward and continually improved.

Inspection areas



Updated 16 June 2016

The service was safe.

Safe recruitment practices were followed and there were sufficient numbers of skilled and experienced staff to meet people�s needs.

People were supported by staff who had a good understanding of how to recognise and report any signs of abuse.

Medication was managed safely.



Updated 16 June 2016

The service was effective.

People were supported by staff who had the knowledge and skills to meet their individual needs.

People were supported by staff who confidently made use of their knowledge of the Mental Capacity Act 2005. People were involved in decisions about their care and support.

Staff received regular supervision which was used to review and develop their working practice.



Updated 16 June 2016

The service was caring.

People described the caring approach shown by staff as very good.

People felt they mattered and valued the strong positive relationships they had with staff.

People were supported by staff that were focused on maintaining their independence. Staff respected people�s dignity and maintained their privacy



Updated 16 June 2016

The service was responsive.

Care records were personalised and focused on a person�s whole life. Staff had a thorough understanding of how people wanted to be supported.

People had been fully involved in the development and reviewing of their care plans and had agreed with the content.

People were provided with written information about how to make a complaint. People told us they thought any complaints would be properly investigated by the registered provider



Updated 16 June 2016

The service was well-led.

Management were approachable and had clear values that were understood by staff and put into practice.

Staff were motivated to develop and provide quality care.

Quality assurance systems drove improvements and raised standards of care.