The Care Quality Commission

Archived: Bramley Court

Chivers Way, Histon, Cambridgeshire, CB24 9AH (01223) 236105

Provided and run by:
Carebase (Guildford) Limited

Important: The provider of this service changed. See new profile

All Inspections

26 July 2011

During an inspection looking at part of the service

People we spoke with told us they enjoyed living at Bramley Court, that staff were available when they needed them and that the food was good. Comments we received included, 'The carers are good and interested in you, they help with anything not just caring, you can talk to them about anything". Another person reported, 'The staff are kind and friendly and my room is kept beautifully clean'. However one person felt there should be more staff at lunchtime to assist those who needed help with their eating and another person told us she wanted a bath more regularly. One person commented that staff were good but that she sometimes struggled to understand those staff 'With a strong accent'. Activities at the home continue to be given a high profile and one person told us she really enjoyed petting the rabbits that had been brought onto the nursing care unit recently.

Relatives told us they were impressed by the care their family member received, one commented, 'I told the staff that I would pick my wife up at 3 o'clock and they made a real effort to get her ready in good time: they washed her and changed her dress so she was smart to go out'.

17 February and 3 April 2011

During a routine inspection

We received many positive comments about this home: in particular the quality of the food, the frequency and variety of activities for people and the responsiveness of the staff. Relatives told us that they felt involved with their loved one's care and that staff at the home were good at keeping them up to date with what was going on. The home's dementia care unit was noted by visiting health care professionals to be particularly good. One district nurse reported, 'The dementia unit is great, there's always things going on, crafts and activities of all sorts. I always see staff sitting and actually talking to residents when I visit.' One GP commented: 'The feedback I get from the relatives I speak to about the quality of care at the home is invariably good.' However, people did raise concerns with us about staffing levels at the weekend, the high use of agency staff, the lack of leadership and poor staff moral in the home's nursing unit, the 'bossy' attitude of one particular member of staff, poor laundry management ('I just get used to things going missing' one relative told us) and a lack of parking facilities outside the home, especially at the weekends.