Red Rocks Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed prior to their admission into the service. Any expected outcomes were identified, and care and support were regularly reviewed to help ensure it was relevant to people’s current needs. One person told us, “They [Staff] discuss things with me about my care.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Recognised care assessment and monitoring tools were used to help determine the level of care and support people required. People had access to nutritional food and drink and had choice over what they wanted to eat.

The provider had researched the benefits of a good diet on people's health and had adapted their approach to locally source food wherever possible, to ensure it was fresh and nutritious. People told us they enjoyed the food, comments included, “The food is superb. We have fish on a Friday. If you don’t want it, they’ll give you something else, they use top notch butchers and fishmongers.” People could take meals in their own rooms or attend the dining room as they wished. We observed people enjoying lunch, the dining experience was not rushed and provided people with an opportunity to get together and socialise. One person commented, “I like to go downstairs to the dining room for my meals, so I see the others.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider worked collaboratively across services to better understand and meet people’s needs. The provider was planning to shortly move onto a new electronic care recording system, so information could be shared quickly and easily with other external health care professionals. One person told us, “I know they have plans about my care because if they [Staff] don’t know me well, if they’re new, they look me up on their information.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider made appropriate and timely referrals to other relevant professionals to help people achieve better outcomes regarding their health and well-being. For example, we saw examples of referrals being made to SALT (Speech and Language Therapy) team where the provider had recognised people requiring modifications to their diet. One person told us, “I have access to any service as I need, like opticians.” The provider enjoyed a good working relationship with the Physician’s Associate who visited the home weekly. Due to their knowledge of people’s health care needs, these visits often prevented people being admitted to hospital unnecessarily. In addition, the Frailty Ward also visited the home to carry out minor investigations and treatments which again served to prevent hospital admissions, (which could be highly stressful for some people.)

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care and support were regularly reviewed and updated to ensure people’s needs were met. Written reviews of care were documented in people’s care and support plans. Any changes in care were clearly rationalised. People and their relatives told us they were informed of any changes. A relative commented, “They [Staff] keep us informed about everything.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff empowered people to make decisions about their care, so their human and legal rights were upheld. People told us their rights were respected. One person told us, “I am involved in my care, and the staff always ask me before they do anything, we work together.” The provider assessed whether people had capacity to make decisions and involved relevant professions when needed. Where people did not have capacity, staff upheld their rights in the least restrictive way possible and referred people for professional assessment at the earliest opportunity.