You are here

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2021

Normanhurst Care Home provides accommodation and support for up to 75 people. At the time of our inspection, there were 50 people living at the home.

We found the following examples of good practice.

The premises was clean and hygienic and there was a designated housekeeping team. The cleaning schedule included cleaning of frequently touched surfaces and there were charts in designated areas such as the lift for staff to sign when they had cleaned the buttons. Signs had been put up around the home to identify ‘pinch points’, narrow areas of the home where staff were likely to cross one another. This reminded staff to be aware of other people coming towards them in these areas.

Staff were wearing personal protective equipment (PPE) in line with government guidance. Staff had received training in how to safely put on and take off PPE as well as in infection prevention and control (IPC).

Staff found it difficult to encourage people to socially distance but had changed the environment to support social distancing such as spreading out chairs out in the lounge. Activities had been adapted at the home to be suitable for smaller groups. The home had recently re-introduced an externally led keep fit class for people. The instructor completed a lateral flow test, temperature check and health screening each time they entered the building and ensured they kept a safe distance away from people. The activity team had focused on one to one and small group activities for people.

People were able to receive visits from their loved ones. The home had a designated visitors area and a risk assessment in place for visits. Throughout the pandemic, visits for people at the end of their life had been supported by staff. For people who were not able to receive visitors, staff had supported people to use video calling technology.

The registered manager had kept relatives and people living at the home up to date with any changes through the home’s newsletter. For example, when the Prime Minister’s road map out of lockdown was announced, the newsletter produced explained each step and what it meant for people living at the home.

The home also had a designated COVID-19 team, this team was responsible for calling all relatives of the home to keep them up to date with current visiting guidance. The COVID-19 team was responsible ensuring safe IPC practices were followed in the visitors and the testing area.

Inspection areas

Safe

Good

Updated 26 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 26 March 2021

Caring

Good

Updated 26 March 2021

Responsive

Good

Updated 26 March 2021

Well-led

Good

Updated 26 March 2021