We carried out a review of the data available to us about Lily Caring Angels Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lily Caring Angels Limited, you can give feedback on this service.
Lily Caring Angels Limited provided personal care to people living in their own homes in the Chard area. At the time of the inspection the agency was providing personal care for four people and employed two members of staff. The registered manager and a director in the company carried out most of the care.
People’s experience of using this service and what we found
People, relatives and professionals praised staff and said they were very caring and compassionate. Staff knew each person as an individual, and what mattered to them and treated people with the utmost dignity and respect. They were excellent at promoting each person's dignity, wellbeing and independence and improving their quality of life. For example, helping people with housework and shopping in their own time.
People said they felt safe and well cared for and that the service was reliable. Staff had received safeguarding training and knew about the different types of abuse, and ways to protect people.
People received consistent support from well-trained care staff who knew them well. People praised the quality of service they received and told us they would recommend it to other people who required this type of support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff made sure people’s legal rights were respected.
People’s care was personalised to their wishes and preferences and took account of their personal circumstances, interests and hobbies. People were consulted and involved in decisions about their care. Complaints and incidents were opportunities to learn and improve.
The agency was well led by the registered manager and a director who worked alongside staff in day to day practice. They sought feedback from people and continually improved the care provided. The provider worked with other professionals and organisations to promote people’s health and independence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection – The last rating for this service was Good (report published 11 April 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
72 hours’ notice of the inspection was given because the service is small and the provider is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Lily Caring Angels Limited provided personal care to people living in their own homes. This included providing care to people at the end of their lives. At the time of the inspection the agency was providing personal care to two people and employed two members of staff. They also assisted some people with domestic tasks which is not regulated by the care Quality Commission. The majority of care was carried out by the registered manager and the director of the company.
This is the first inspection of the service since it was registered with the Care Quality Commission in December 2015.
There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered manager was well qualified and had the experience needed to carry out their role. Relatives told us they found them open and approachable. Relatives we spoke with all said they were very happy with the care provided by the agency and would recommend the service.
The registered manager carried out an initial assessment of people wishing to use the service to make sure they were able to meet their needs and expectations. All care was provided by a very small team of care staff which enabled people to build trusting relationships. Relatives told us how much they valued this.
Each person had a care plan which gave details of the care people required at each visit. People were involved in identifying their care needs and the service was able to respond to changes in people’s needs or wishes.
Relatives told us they felt people were safe with the staff who visited and said they were respectful of them and their homes. Personal care was provided in a professional manner and people’s dignity was respected.
The staff were extremely caring and went over and above their job role to maintain people’s safety and comfort. This had included responding to a relative in the middle of the night.
The staff monitored people’s health and well-being and supported them to access health and social care services when necessary. They made sure people had the equipment they required to safely receive care and support.