During an assessment under our new approach
Date of assessment: 19 October to 4 November 2026 and included site visits on 19 and 26 October 2026. Boucherne Limited is a residential care home, providing personal care and accommodation for people aged 65 and older. At the time of our assessment 20 people were living in the service. This assessment was prompted by the length of time since our last inspection. We reviewed all quality statements.
People were safe and protected from avoidable harm. Staff understood safeguarding responsibilities and knew how to escalate concerns. Risk assessments were in place to support people safely and staffing levels were generally sufficient to meet people's needs. However, improvements were required in some areas of environmental safety, record keeping and governance and oversight.
People's needs were assessed, monitored and reviewed, and staff worked collaboratively with healthcare professionals to support positive outcomes. People had access to healthcare services when required and received support with their nutrition, hydration and wellbeing. However, mental capacity assessments and care reviews required improvement.
People generally received responsive care that reflected their individual needs and preferences. Staff worked with people, relatives and external professionals to respond to changing needs and maintain continuity of care. People were supported to access activities, pursue interests and remain connected to family and the local community. However, opportunities remained to strengthen formal feedback processes and increase people's involvement in reviewing and developing their care plans.
Leaders were visible, approachable and committed to improving the service. Staff spoke positively about the support they received, and professionals described management as open to feedback and focused on improvement. The provider had invested in a number of developments, including electronic care planning, electronic medicines management and environmental improvements. However, governance systems had not consistently identified and acted on some issues identified during the assessment, including gaps in notifying CQC of notifiable incidents, staff supervision, care plan documentation and aspects of risk management. Leaders responded positively to feedback and acted during the assessment to address these areas.