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Stanley Wilson Lodge Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 15 August 2019

About the service

Stanley Wilson Lodge is a residential care home providing personal and nursing care for up to 75 people aged 65 and over. At the time of our inspection 72 people were using the service. The care home accommodates people across three floors in one purpose built premises. One unit specialises in providing care to people living with dementia and another for people with nursing needs.

People’s experience of using this service and what we found

The registered manager and provider shared a clear vision and very strong values. They led by example and were passionately committed to providing exceptionally good quality individualised care and support. They demonstrated a strong commitment to continuous improvement and took great pride from the service’s achievements. People’s views were listened to and were at the heart of how the service was provided.

Everyone was very positive about the registered manager, staff, and their exemplary approach to providing personalised care. Quality checks and audits enabled the registered manager to identify risks and actions to ensure quality standards were maintained. There was an open culture with evidence of lessons learnt when things went wrong.

Staff had a detailed knowledge of people's histories, their likes, dislikes and how they wished to be supported. This information was used to support people in a way that valued them as unique individuals and respected them for who they were. Staff went to exceptional lengths to ensure people had access to a wide range of activities that met their individual needs.

Staff were committed to ensuring people's wishes at the end of their lives were respected and that people were able to live well and die with dignity.

Risks to people’s safety and wellbeing were well managed. Medicines were managed safely with regular systems of audit to identify and rectify medicines errors promptly. Staff helped people to stay healthy and supported them to access a range of health care professionals.

People were supported to have maximum choice and control of their lives. People were involved in decisions about their care. Policies and systems in the service supported this practice.

Staff had been safely recruited, provided with relevant training relevant to the roles they performed which met people’s health and social care needs. There were enough staff to provide people with the personalised care and support they needed.

Staff were positive about the management of the home and felt valued and respected. This had a significant and positive impact on the quality of care and support of people living at the service.

The home was very clean, well decorated, maintained and furnished. People enjoyed the home cooked food.

The provider had exceptionally strong and effective governance systems in place. The management team continued to carry out a regular programme of audits to assess the safety and quality of the service and identify issues. The strong leadership put people first and set high expectations for staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 30 March 2017).

Why we inspected

This was a scheduled inspection based on the rating at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 15 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 15 August 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.