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Inspection Summary


Overall summary & rating

Good

Updated 22 January 2020

About the service

Home Caring Services is a is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive

personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 38 people.

People’s experience of using this service and what we found

Risks to people's health and wellbeing were assessed and regularly reviewed. Staff acted to minimise these risks and keep people safe.

Arrangements were in place to ensure that people received their prescribed medicines safely. Risk assessments were in place for people who managed their own medicines.

Recruitment procedures were in place and there were enough staff on duty to meet people's needs. Staff were satisfied about the training they received. Specialist training was proved when this was needed. Staff knew how to promote choices for people.

People were encouraged to maintain levels of independence by staff who had regard to their likes, dislikes and individualities.

Care was arranged so people's needs were met by a regular group of staff who knew them well. People saw regular staff to promote people's wellbeing and their need for routine.

Care plans contained detailed information with regard to people's support needs and were reviewed regularly. People, and where appropriate their relatives, were involved in the care planning process.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

The registered manager showed effective leadership and the service was well run. Audits and checks were in place and accidents and incidents were analysed for any patterns or trends. The results were used to inform improvements to service delivery. Records evidenced good partnership working with the local authority and other professionals and agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 May 2017).

Why we inspected

This inspection was a scheduled inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 January 2020

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 22 January 2020

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 22 January 2020

The service was well-led.

Details are in our well-led findings below.