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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 9 July 2013
Inspection Report published 09 July 2013 PDF

Overview

Inspection carried out on 13 June 2013

During a routine inspection

People using the service at Heathside confirmed that they were treated with respect and their dignity was maintained. People also told us that they were satisfied with the standard of care provided and were of the opinion that staff understood their needs.

For example, comments received from people using the service included; �The girls [staff] work hard and do their very best to look after us�; �The staff are very good�; �I like living here and overall the standard of care is good in my opinion� and �I have only been here a short time but I have always been treated well and have no concerns.�

Systems were in place to offer protection to the people who use the service from abuse and people spoken with confirmed that they felt safe and had no concerns regarding the care provided. No concerns, complaints or allegations were received from the people using the service during our visit to Heathside.

Feedback received from the people using the service regarding activities was positive overall however two people expressed concerns as follows. �I would like to get out more� and �I would like to see more activities. I get tired of watching the televison�. We have asked the provider to take this feedback into consideration in developing the service to ensure best practice.