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Inspection report

Date of Inspection: 11 January 2012
Date of Publication: 20 February 2012
Inspection Report published 20 February 2012 PDF

Overview

Inspection carried out on 11 January 2012

During a routine inspection

People living at Heathside who we spoke to during our visit reported that they were treated well by staff. Comments received included; �I like it here. The staff listen and are kind�; �Overall I am very satisfied. I am generally very well looked after and the girls [staff] are great� and �I miss my own home but I can�t grumble about the care I receive.�

People also told us that they were generally satisfied with the standard of care provided and were of the opinion that staff understood their needs. For example, one person told us that; �The staff are pleasant people and do their best to look after us.� Likewise, another stated; �I have no issues. I have everything I want here and the staff help me whenever I need.�