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Dolphin Care (IOW) Limited Inadequate

We are carrying out a review of quality at Dolphin Care (IOW) Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Inadequate

Updated 16 February 2019

What life is like for people using this service:

People were happy being supported by staff from Dolphin Care. They told us their needs were met in a personalised way by staff who were kind and caring. However, we identified significant concerns with the safety and quality of the service.

Managers had not acted promptly when allegations of abuse had been made and this had led to people suffering harm. Recruitment procedures had not been followed to help ensure only suitable staff were employed. Medicines were not always managed safely. Staff had not always completed training that was essential to their role. Governance arrangements and quality assurance systems were not robust. Managers lacked knowledge and understanding of best practice guidance and CQC were not always notified of significant events.

However, people’s rights were upheld, they were empowered to make their own choices and decisions and were involved in the development of their personalised care plans.

The service met the characteristics of Good in two areas, Requires improvement in one area and Inadequate in two areas. More information is in the full report.

Rating at last inspection:

The service was rated as requires improvement at the last full comprehensive inspection, the report for which was published on 27 January 2018.

About the service:

Dolphin Care is a domiciliary care agency providing personal care to 14 people in their own homes. It provides a service to older adults. Not everyone using the service receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Action we told the provider to take:

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Special measures:

The overall rating for this service is Inadequate and the service is therefore in special measures. This means we will keep the service under review and, if we have not taken immediate action to propose to cancel the provider’s registration, we will inspect again within six months to check for significant improvements.

Inspection areas

Safe

Inadequate

Updated 16 February 2019

The service was not safe.

Effective

Requires improvement

Updated 16 February 2019

The service was not always effective.

Caring

Good

Updated 16 February 2019

The service was caring.

Responsive

Good

Updated 16 February 2019

The service was responsive.

Well-led

Inadequate

Updated 16 February 2019

The service was not well-led.