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Dolphin Care (IOW) Limited Requires improvement

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Inspection report

Date of Inspection: 17, 25 October 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF | 83.21 KB


Inspection carried out on 17, 25 October 2013

During a routine inspection

We spoke with the deputy manager, the manager and the secretary. We also visited three of the 22 people using the service and spoke with four relatives. In addition we spoke with three members of the care staff.

We found people were satisfied with the care they received. People were complimentary about care staff. One person told us “my girls are exceptional”. Another person said “on the whole they are all very kind to me”. We found people were cared for according to their care plan.

At our last inspection we found staff were unable to demonstrate a sound understanding of safeguarding principles or the mechanisms for reporting abuse. At this inspection we found staff were aware of the various types of abuse and could describe the signs that may indicate abuse was taking place. Staff were also able to describe what action they would take if they suspected abuse and this followed local safeguarding procedures.

Staff received appropriate development. We found supervisions and appraisal were carried out and staff had received training appropriate to their role.

The service had a complaints procedure in place. Complaints had been recorded along with the action taken to resolve them. Records were easily accessible and up to date. However, we found some key information was not dated, or was missing from three of the four care files we looked at.