• Care Home
  • Care home

Archived: Parkview House

Overall: Good read more about inspection ratings

206-212 Chingford Mount Road, Chingford, London, E4 8JR (020) 8524 9234

Provided and run by:
Parkview House Care Limited

Important: The provider of this service changed. See new profile

All Inspections

6 July 2016

During a routine inspection

Parkview House is a care home that provides residential care for older people and people living with dementia. It is registered for 53 people and at the time of this inspection there were 49 people using the service.

This inspection took place on 6, 11, and 12 July 2016 and was unannounced. At the last inspection in December 2014 we found one breach relating to the management of medicines. We found improvements had been made at this inspection.

A manager was in post who was in the process of becoming registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had systems in place to ensure the safe management and administration of medicines. We found staff knew how to report concerns or abuse. Risk assessments were carried out and management plans put in place to enable people to receive safe care. There were effective and up to date systems in place to check and maintain the safety of the premises. We found there were enough staff working to meet people’s needs.

Staff received support through regular supervisions, appraisals and training opportunities. Appropriate applications for Deprivation of Liberty Safeguards had been applied for and authorised. People had access to healthcare professionals as required to meet their day-to-day health needs.

People were offered a choice of nutritious food and drink. Staff knew the people they were supporting including their preferences to ensure a personalised service was provided. People and their relatives thought staff were caring. Staff respected people’s privacy and dignity and enabled people to maintain their independence. A variety of activities were offered which included trips outside of the home. The service dealt with complaints in accordance with their policy and timescales.

The provider held regular meetings for staff and for people and their relatives. People and their relatives were given the opportunity to complete satisfaction surveys. The provider had quality assurance systems in place to identify areas for improvement.

16 to17 December 2014

During a routine inspection

We carried out an unannounced inspection of Parkview House on16 and 17 December 2014.People were at risk of the unsafe management and recording of medicine. We found medicine that could not be accounted for. Medicines were not always signed for and the dose administered was not always recorded. This was a breach of Regulation 13 HSCA 2008 (Regulated Activities) Regulations 2010 Management of medicines.

Parkview House is a 53-bedded residential and dementia care home that provides 24 hour care to people who are living with dementia, physical disability and/or sensory impairments. At the time of the inspection there were 43 people using the service. The home is situated over two floors and divided into four units, Larkswood, Ching, Nelson and Park.

The last inspection of Parkview House took place on 4 December 2013 and was found to be compliant in the three outcomes, care and welfare of people who use services, safety, availability and suitability of equipment and staffing.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The home had policies and procedures in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. The Deprivation of Liberty Safeguards (DoLS) are part of theMental Capacity Act 2005. They aim to make sure that people in care homes, hospitals and supported living are looked after in a way that does not deprive them of their liberty and ensures that people are supported to make decisions relating to the care they receive.

We reviewed paperwork that evidenced people were involved in the planning of the care they received and were actively encouraged to do so. People told us that they felt cared for and respected by staff.

People also told us that they were happy living at Parkview and felt safe. We found the service was effectively supporting those who lived there.

4 December 2013

During an inspection in response to concerns

We carried out this inspection because we were concerned about a series of incidents in the home where people had sustained serious injury as a result of falling. Although the service caters for people who are particularly prone to falls, the recent incidents did not fit into the home's usual pattern and we wanted to ensure that appropriate safeguards were in place for the people using the service.

We found that people were assessed individually for the risk of them falling and where appropriate, falls prevention plans were in place. Each person had a history of falls log and referrals were made to a specialist falls clinic if the cause of falls was not known. Staff, including night staff, were trained in moving and handling people. One person told us they felt safe and that "on the whole, staff are quite thoughtful."

We found that appropriate testing and maintenance was carried out to ensure equipment was safe and suitable for those using it. There was a nurse call system that people could use to summon staff in emergencies.

There were enough qualified, skilled and experienced staff to meet people's needs and the home had arrangements in place to provide emergency staff cover where required. Night staff were able to access training, supervision and staff meetings.

24 July 2013

During a routine inspection

People who used the service and their relatives told us they were happy with the care provided and said 'I'm very happy living here' and 'we are very happy with the home: we visit most days and vary our visiting times. Everyone is very kind.' We found that people who used the service had adequate assessments and care plans in place, and that any risks were followed up and monitored.

We found that people's views, experiences, independence and dignity were respected. People told us they had involvement and choice in their care and we found people had opportunities to express their views. One person said "I get up when I want to and if I am not ready they leave me to lie in.'

We found the home had processes to safeguard people from abuse. Staff told us how they would deal with suspected abuse. People and their relatives knew how to report concerns. There were processes in place to deal with and follow up complaints.

We found the home was generally clean and tidy, although some areas required deep-cleaning. There were cleaning schedules in place and staff were aware of their cleaning responsibilities.

People told us 'the staff are all very nice. They are good to you and help' and 'they are all very friendly; they treat me well.' Staff told us they were treated well. We found evidence that staff had relevant qualifications and experience and that the stated staffing levels were met.

10 July 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink that was provided. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs were met.

The inspection team was led by a CQC inspector joined by an Expert by Experience.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. Through the use of SOFI we were able to observe that people's experience of the service was a positive one. Staff support was provided in a way that protected the dignity of people and the service was meeting the nutritional needs of people using the service.

We spoke with several people and their relatives who were visiting the service at the time of our inspection. People told us that their dignity and privacy was respected by the service and that their nutritional needs were being met. Comments included, 'We have a choice of meals, as we are asked at the beginning of the week to choose a meal and we do get what we request' and 'The meals are tasty.'