The Care Quality Commission

Archived: Carewatch (Wessex)

6 Oakleigh Court, Newbury, Gillingham, Dorset, SP8 4HZ (01747) 826505

Provided and run by:
My Life (Carewatch) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

14 January 2013

During a routine inspection

People's privacy, dignity and independence was respected. People told us that staff were respectful towards them. People were involved in planning their care.

Care and treatment met people's individual needs. One person told us that the agency was 'Excellent in every way' and a relative told us that they were 'very pleased' with Carewatch (Wessex).

Staff felt supported by the agency. They received supervision, spot checks, appraisals and training. Staff were aware of the need to report any allegation of abuse.

People's views and experiences were sought and staff had opportunities to feedback to the provider. There were systems to monitor the quality of care however actions were not always identified and action was not always taken.