18, 31 January 2011
During a routine inspection
People confirmed they were involved in the care planning process, which enabled them to express their views and opinions about the level and type of care, they were provided. People spoken with felt they were well cared for and the staff respected their rights to privacy and dignity.
Visitors were welcome in the home at any time and people said they were supported to maintain good contact with their family and friends. Relatives spoken with were satisfied with the quality of care provided and felt that their family members were looked after in a caring and sensitive manner.
People made complimentary comments about the food and said that staff made a record of their likes and dislikes, so they were aware of their preferences.
People liked their bedrooms and were able to furnish them with their own belongings and possessions.
People made positive comments about the staff team and felt they could talk to the any of the staff or the manager if they had a problem or query.