• Care Home
  • Care home

Wellfield House

Overall: Good read more about inspection ratings

Manor Road, Catcott, Bridgwater, Somerset, TA7 9HT (01278) 722405

Provided and run by:
Farrington Care Homes Limited

Latest inspection summary

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Background to this inspection

Updated 21 June 2019

The inspection:

•We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

•This inspection was carried out by one Adult Social Care inspector and one expert by experience who had experience of working with older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

•Wellfield House is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

•The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

•The inspection was unannounced on the first day. The inspection site activity started on 3 June 2019. The second day inspection site activity was announced and took place on 4 June 2019.

What we did:

•We reviewed the information we held about the service. This included the previous inspection report, notifications since the last inspection and feedback from the local authority. Notifications are changes, events and incidents that the service must inform us about. We used information the provider sent us in their Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

•During our inspection we spoke with the registered manager and five care staff. We spoke with 12 people, and observed people who received personal care and support. We also spoke with three family members who were closely involved in peoples care and support and received feedback from two health and social care professionals.

•We looked at records relevant to the management of the service. These included five care and support plans. We reviewed risk management plans, health and safety records, complaint and incident reports, four staff recruitment files, staff training records, medicine management records, and performance monitoring reports.

Overall inspection

Good

Updated 21 June 2019

About the service:

Wellfield House is a care home registered to provide personal care and accommodation to up to 21 people. The home specialises in the care of older people living with dementia. At the time of the inspection 19 people lived at Wellfield House.

People’s experience of using this service:

People who lived at Wellfield House were supported by sufficient numbers of staff who were well trained and knew how to support older people. We observed people’s requests for support being responded to promptly.

The quality of interaction between staff and people was good. The environment was comfortable and safe. There was good communication between staff and people making it easier for people to understand what was being asked of them.

People were active and took part in hobbies and interests that staff had identified with them. There were events and interesting activities each day and one to one support for people who needed this.

People were consulted on menus and staff supported people to eat and drink where appropriate. Staff cooked people meals from scratch so that people could enjoy good home cooked food. Although pureed foods were not presented well.

We recommend the provider reviews how they present pureed and soft foods in line with published best practice and guidance.

People had good access to healthcare and other professionals. People knew how to complain. Incidents and accidents were minimal and if they occurred staff took appropriate actions.

People and their families were not fully involved with planning care. A relative told us, “I am kept up to date if things change.” Another relative said, “I have not seen a care plan, but staff do tell us what’s going on”.

Rating at last inspection:

At the last inspection the service was rated as Good (November 2016).

Why we inspected:

This inspection was a scheduled inspection based on the previous rating

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk