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Inspection Summary

Overall summary & rating


Updated 17 January 2019

What life is like for people using this service:

¿ People continued to feel safe living at the service. Risks to people’s health, safety and welfare had been identified and were known by staff. Risk assessments relating to the environment were in place to keep people safe. Staffing levels were appropriate to meet the needs of the people using the service. People told us they thought the home was well-staffed. Medicines were safely managed. The home was clean, tidy and fresh. There were systems in place to monitor incidents and accidents and learn from these.

¿ People’s care, health and cultural needs were identified so staff could meet these. The staff were skilled and competent and knew the people they supported well. People said they liked the food served and had a choice of different dishes. People were supported to maintain good health and referred to health professionals when required. The design and decoration of the home suited people’s needs. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

¿ People continued to receive care from staff who were kind and caring. People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.

¿ People received person centred care that met their needs. Care plans were written from the perspective of the person using the service and set out how staff should meet their needs. The staff team were knowledgeable about people’s needs. Managers and staff ensured information was provided to people in an accessible format. People took part in a range of group and one-to-one activities depending on their preferences. People said they knew how to make a complaint if needed.

¿ People, relatives and staff told us the service was well managed and had an open and friendly culture. Staff said the service had a family atmosphere and they felt well-supported. The providers audit system covered all aspects of the service and helped to ensure the care people received was safe and the environment fit for purpose and well-maintained. Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.

For more information please see the Detailed Findings below.

Our last inspection report for this service was published on 26 July 2018 and the rating was ‘Good’.

About the service: Avens Limited provides accommodation and personal care for up to 14 adults with a physical or learning disability. The care home is situated in a residential area in the Northamptonshire village of Ringstead. At the time of our visit there were 13 people using the service.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

This was a scheduled inspection based on the service’s previous rating.

Inspection areas



Updated 17 January 2019

The service was safe

Details are in our Safe findings below.



Updated 17 January 2019

The service was effective.

Details are in our Effective findings below.



Updated 17 January 2019

The service was caring.

Details are in our Caring findings below.



Updated 17 January 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 17 January 2019

The service was well-led.

Details are in our Well-led findings below.