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Greenacres care centre limited Good

We are carrying out a review of quality at Greenacres care centre limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 24 January 2020

About the service

Greenacres Care Centre, referred to hereafter as Greenacres is a residential care home. It is registered to provide accommodation and personal care and accommodation for up to 39 older people. The service supports people with physical disabilities, mental health and/ or dementia. Nursing services were provided by NHS community nursing services. At the time of the inspection there were 36 people living at the service.

The service is on two floors, with access to upper floors via a shaft lift or stair lifts. All bedrooms have ensuite toilet and washing facilities. There is a secure outside garden area.

People’s experience of using this service and what we found

People and their families told us staff were kind, commenting “Staff are lovely…can’t fault staff for being caring and kind”. We saw nice interactions between people and staff, with some people showing their fondness for staff by hugging them and kissing them on the cheek.

People were protected in line with the Equality Act 2010, with everyone being cared and supported as an individual. Staff promoted people’s independence.

Overall people’s privacy and dignity was mainly respected. However, on some occasions we observed people’s dignity and privacy was not always promoted. We spoke with the registered manager about what we had observed. They were disappointed to hear our feedback and told us they would act to improve staff’s understanding of the importance of privacy and dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had the opportunity to participate in social activities which were tailored to encourage people to live healthier lifestyles. A new activities co-ordinator had recently been recruited and was in the process of getting to know people.

People and their families told us they felt safe living at the service. Staff had a good understanding of safeguarding procedures, which meant they knew what action to take should they suspect someone was being abused, mistreated or neglected.

People were supported by sufficient numbers of staff. People told us staff had the skills and experience to meet their individual needs and staff were complimentary of the training and support they received.

The design and decoration of the service took account of dementia best practice. People lived in a clean environment. There was a dedicated housekeeping team who were passionate about ensuring people lived in a clean, tidy and odour free service.

The food being offered, smelt nice and was pleasant in its presentation. Observations of the dining experience showed people did not always receive their meals promptly, and people were not always supported in line with the principles of good dementia care. We spoke with the registered manager about this, who told us they had already recognised action was required, and that they would be speaking with staff and making changes.

People had care plans in place relating to their health and social care needs. These were reviewed with people and/or their representatives on an annual basis to help ensure they were reflective of the care they wanted and needed. However, two out of 11 care plans were found to not be up to date. The registered manager took immediate action to update records.

People who were at the end of their life, had care plans in place so staff knew what their wishes were. There were good connections with external health care professionals, such as GPs, community nurses and the local hospice.

People and their representatives were regularly asked for their views about their care plans and the delivery of their service, and had their wishes respected.

Overall, people’s medicines were managed safely, and they received them as prescribed.

The registered manager had monitoring checks in p

Inspection areas



Updated 24 January 2020

The service was safe.

Details are in our safe findings below.



Updated 24 January 2020

The service was effective.

Details are in our effective findings below.



Updated 24 January 2020

The service was caring.

Details are in our caring findings below.



Updated 24 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 24 January 2020

The service was well-led.

Details are in our well-led findings below.