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St Aidan Lodge Residential Care Home Good

All reports

Inspection report

Date of Inspection: 30 April 2014
Date of Publication: 27 June 2014
Inspection Report published 27 June 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 April 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We looked at the quality assurance files of the home.

We saw audits had been arranged for several areas including medications, care files, complaints and nutrition. We saw audits were carried out regularly with records kept of the findings and details of changes implemented because of these findings. For example medical aids used by people who use the service are checked for suitability and safety and if they are no longer appropriate for the individual they are changed to something more suitable.

We saw the manager had arranged for regular safety checks to be carried out on medical equipment used in the home and maintenance was carried out as required. Where there were areas of general maintenance required in the home these were recorded in a maintenance book and were signed as completed when the required work had been carried out.

We saw the home’s manager provided a monthly report to the provider which covered areas like staffing, discipline, accidents, complaints, compliments and medical device alerts.

We saw the provider had surveys completed by people who used the service, families and also professionals that visited the home like GPs, occupational therapists and nurses. Some of the comments in surveys that were recently received included “It’s always a pleasure to visit” and “staff have a friendly professional manner.” Some of the comments from families included, “Staff are brilliant” and “my (relative) is looked after very well.”

We saw a report was produced based on the findings of the surveys and people were provided with information on any changes that were implemented as a result of surveys.

All these measures meant the provider was carrying out ongoing checks to ensure the care provided and the environment people lived in was kept to a good standard.