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St Aidan Lodge Residential Care Home Good

All reports

Inspection report

Date of Inspection: 30 April 2014
Date of Publication: 27 June 2014
Inspection Report published 27 June 2014 PDF

Overview

Inspection carried out on 30 April 2014

During a routine inspection

During our inspection we asked the provider, staff and people who used the service specific questions; is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, and the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People we spoke with told us they were happy living at the home, they told us the staff working in the home were very good and kept them safe.

We saw the provider had a rigorous recruitment campaign, which when put together with the staff training and observations helped to ensure people living in the home were protected from harm.

People who lived in the home had assessments carried out prior to moving there. This helped to ensure their environment within the home was safe and appropriate to their needs.

The registered manager showed us some staff rotas. The manager showed us how she used a dependency tool to work out how many staff were required on duty each day. In addition the home had supernumerary staff working each day meaning people who used the service receive the correct level of care and support.

Is the service effective?

People�s care needs were assessed before going to live at the home. We saw people were involved with the planning of their care and the level of assistance the wanted wherever possible. If this was not possible we saw friends or relatives were asked for help in the planning of care.

People�s care plans were individual and person centred, detailing things like their likes and dislikes, preferences and religious beliefs.

People who lived at the home were given access to dentists, opticians, and chiropodists to help ensure their wider health needs were being met.

Is the service caring?

People who received help with personal care were treated kindly and with respect. People were happy with the care staff and we saw people�s preferences being taken into account in ways like what they wanted to do during the day, what they wanted to eat and also if they wanted to spend time with visitors in private.

Is the service responsive?

People who used the service, their family, friends and other professional who worked with them were regularly asked for their views on the way the service was run. Responses to surveys were analysed and used to enable the manager to make changes to the service where needed.

Is the service well lead?

The home worked with other professionals like dentists, chiropodists and GPs to ensure people�s wider health needs were met.

The staff working at the home told us they felt supported in their roles and were happy with the level of training they received. Staff were confident that any concerns or complaints they may have would be dealt with quickly, appropriately and in confidence.

The manager had a notice board in the foyer of the home which gave people who used the service and their family or friends information on the home�s complaints procedure and also details of other people they could speak with if they felt their complaint wasn�t dealt with satisfactorily.

The manager has also introduced an �employee of the month�. This is based on nominations from staff, people who used the service, families and other visitors to the home.