Updated 11 October 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
This inspection was carried out by 2 inspectors, accompanied by a UK Health Security Agency scientist specialising in food, water and environmental microbiology.
Service and service type
Rotherwood is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under 1 contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service short notice of the inspection. This was because we needed to be sure that a manager would be in the office to support the inspection.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We received feedback about the service from social care and health commissioners, and the local safeguarding team. We used all of this information to plan our inspection.
During the inspection
We visited the service on 31 August 2023. We spoke with 6 people who used the service and 6 staff including a senior carer and a support worker, the operations manager, the compliance manager, the maintenance person, and the activity coordinator. We reviewed a range of records. This included the 3 people’s care plans and risk assessments, day to day care records and medicines records. We checked a variety of records relating to the management of the service, including the records of building and equipment servicing and maintenance, including safe water management.
After the inspection visit we met with the registered manager and requested additional evidence to be sent to us. This included policies and procedures, staff recruitment files, meeting minutes and provider quality assurance audits. We spoke with a further 5 staff by telephone. We used this information as part of our inspection.