Turner Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last inspection we rated this key question requires improvement. At this inspection this key question has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a clear shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and an understanding of the challenges and the needs of people and their communities. Comments from staff included “The owner is amazing,” “Nothing is too much trouble,” and “The home is exceptionally well ran.” Staff consistently described the home as a supportive and fulfilling place to work, with 1 team member stating, “I wouldn’t want to work anywhere else.” Staff gave us examples of how the provider had supported and encouraged them to develop in their roles.

The provider had exceptionally inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They always did so with integrity, openness and honesty. We spoke at length with the provider who was keen to show us the work they had done since being in the home. They arranged a video for us so we could see the board of trustees to have an understanding of the skill mix of the leaders in the home. Staff openly described why they felt Turner Home was a great place to work, this included staff who had recently left the home but came back. A staff member said “There is no comparing the support you get here to other homes. It is incredible.” Another staff member told us how they had recently been promoted into a role and supported by the provider and the registered manager to pursue a qualification. They said, “They both have so much faith in me, it means a lot.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Everyone we spoke with knew how to raise a concern if they felt they needed to. There were whistleblowing policies and procedures in place.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. Staff from different backgrounds told us they felt well supported by other staff and the managers to feel included and part of the team.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. Governance systems were well established and effective. There were clear lines of accountability, and regular audits, staff meetings, and quality assurance processes ensure that performance was monitored and continuously improved. Risks were identified and managed proactively, and learning from incidents and feedback was used to enhance care delivery.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. For example, the provider worked closely with local charitable based organisations to improve links and relationships in the home. These initiatives demonstrate a proactive approach to continuous improvement and a culture that values learning and innovation.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research and welcomed feedback from the local authority teams.