You are here

The Old Roselyon Domicillary Care Ageny Good

Inspection Summary


Overall summary & rating

Good

Updated 26 May 2017

The Old Roselyon Domiciliary Care Agency is a community service that provides care and support to adults of all ages, in their own homes. The service provides help with people’s personal care needs in Par, Fowey, St Austell and surrounding areas. This includes people with physical disabilities and dementia care needs. The service mainly provides personal care for people in short visits at key times of the day to help people get up in the morning, go to bed at night and support with meals.

At the time of our inspection 43 people were receiving a personal care service. These services were funded either privately or through Cornwall Council.

We carried out this announced inspection on 3 and 4 May 2017. The inspection was announced a few days advance in accordance with the Care Quality Commission’s current procedures for inspecting domiciliary care services. At the last inspection, in May 2015, the service was rated Good. At this inspection we found the service remained Good.

People told us they felt safe using the service. Relatives also said they thought the service was safe. Comments included, “I am very pleased with the service”, “No complaints”, “Excellent service” and “I haven’t had any cause to complain.”

Staff treated people respectfully and asked people how they wanted their care and support to be provided. People and their relatives spoke positively about staff, commenting, “They are wonderful”, “I am very happy with all the staff”, “They are all very kind to me” and “They are all brilliant.”

People had a team of regular, reliable staff, they had agreed the times of their visits and were kept informed of any changes. No one reported ever having had any missed visits. People told us, “Staff always turn up”, “If staff are running late they ring and let us know”, “I have regular carers” and “I am very happy as I have the same carer five days a week.”

Staff were knowledgeable about the people they cared for and knew how to recognise if people’s needs changed. Staff were aware of people’s preferences and interests, as well as their health and support needs, which enabled them to provide a personalised service. Staff were appropriately trained to support people with their medicines when this was needed.

People had a care plan that provided staff with direction and guidance about how to meet people’s individual needs and wishes. These care plans were regularly reviewed and any changes in people’s needs were communicated to staff. Assessments were carried out to identify any risks to the person using the service and to the staff supporting them. This included any environmental risks in people’s homes and any risks in relation to the care and support needs of the person.

Staff were recruited safely, which meant they were suitable to work with vulnerable people. Staff had received training in how to recognise and report abuse. All were clear about how to report any concerns and were confident that any allegations made would be fully investigated to help ensure people were protected. Staff received appropriate training and supervision. New staff received an induction, which was soon to incorporate the care certificate. There were sufficient numbers of suitably qualified staff available to meet the needs of people who used the service.

The service was acting within the legal framework of the Mental Capacity Act 2005(MCA). Management and staff understood how to ensure people who did not have the mental capacity to make decisions for themselves had their legal rights protected.

There was a positive culture within the staff team and staff spoke passionately about their work. Staff were complimentary about the management team and how they were supported to carry out their work. The registered and deputy managers were clearly committed to providing a good service for people. Comments from staff included, “I enjoy working for The Old Roselyon”, “They are very well organised” and “You can speak with [Registered manager’s name] and [Deputy manager’s name] at anytime, nothing is too much trouble.”

People and relatives all described the management of the service as open and approachable. Comments from people included, “The service is well managed”, “[Deputy manager’s name] is very good” and “Excellent organisation; there is no aspect of my care that could be improved upon.”

There were effective quality assurance systems in place to help ensure any areas for improvement were identified and action taken to continuously improve the quality of the service provided. People told us they were regularly asked for their views about the quality of the service they received. People had details of how to raise a complaint and told us they would be happy to make a complaint if they needed to.

Inspection areas

Safe

Good

Updated 26 May 2017

The service remains Good.

Effective

Good

Updated 26 May 2017

The service remains Good.

Caring

Good

Updated 26 May 2017

The service remains Good.

Responsive

Good

Updated 26 May 2017

The service remains Good.

Well-led

Good

Updated 26 May 2017

The service remains Good.