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Bridge House Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 17 January 2020

About the service

Bridge House Nursing Home is a care home providing personal and nursing care for up to 48 people aged 65 and over. At the time of the inspection there were 42 people living at the home in 2 separate wings; some of these people were living with dementia.

People’s experience of using this service and what we found

People’s needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People’s nutritional needs were assessed. People enjoyed their food, and always had a choice of what to eat and where to eat it. People’s health needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about the environment in relation to dementia. Not all areas of the building were dementia friendly. There was a lack of dementia friendly signage for example, and some areas of the building were difficult for people to access.

People we spoke with told us they felt safe living at Bridge House Nursing Home. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were enough staff available to meet people's needs and people told us when they needed assistance, staff responded promptly and never rushed them. People received their medicines regularly and systems were in place for the safe management and supply of medicines. Incidents and accidents were reported, investigated and actions taken to prevent recurrence. The environment was clean, and staff followed infection prevention and control procedures.

People were cared for by kind and compassionate staff. The atmosphere was relaxed and welcoming. We saw that staff regularly engaged people in conversation. People told us they felt involved in making decisions about their care and that staff respected their privacy and dignity.

Staff were knowledgeable about people’s support needs as well as people’s preferences for how they were cared for. There was a range of activities for people to participate in if they wanted to; including one to one support for those people who preferred not to take part in group events. People’s feedback was sought. Complaints were reported, investigated and resolved appropriately.

The service was well led. Systems were in place to monitor the quality of care provided and continuously improve the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 28 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 January 2020

The service was safe.

Details are in our safe findings below.



Updated 17 January 2020

The service was effective.

Details are in our effective findings below.



Updated 17 January 2020

The service was caring.

Details are in our caring findings below.



Updated 17 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 17 January 2020

The service was well-led.

Details are in our well-led findings below.