Archived: Brook Burnley

We reviewed the electronic care and treatment records for four young people. We found evidence that there were procedures in place to ensure their consent was gained in relation to the care and treatment provided for them.

We saw that care records clearly identified the needs of the person and included information on why they had accessed the service. Risk assessment information had also been documented in the records we looked at.

We found evidence that there were effective systems in place for the safe administration of medicines although some audits needed to be further developed to ensure that any discrepancies in the amounts of individually dispensed medication could be easily identified.

We found there were sufficient numbers of staff on duty to meet the needs of people accessing the service. Action had been taken to identify and increase their staffing levels so that they could meet the needs of young people in the area of Lancashire .

We found that suitable arrangements were in place for identifying, receiving and handling complaints for people accessing Brook Burnley

Peoples' needs were assessed and care and treatment was planned and delivered in line with their individual needs and treatment was planned and delivered in a way that ensured people's safety and welfare was addressed.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening responding appropriately to any allegation of abuse.

We found there was enough qualified, skilled and experienced staff to meet people's needs. People told us,' Reception staff were always kind and helpful and the nurses give great advice and were very friendly and professional'. Another person commented, 'I think 'Brook' is really good and helps a lot of young people'.

We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare were addressed. Information was available on their website and at Brook Burnley people could just drop in without needing to make an appointment.

Brook Burnley had an effective system to regularly assess and monitor the quality of service that people received. They had systems in place to identify and assess the risks associated to people accessing the service.